Privacy & Security

This Privacy Policy sets out:

• General information
• Contact us
• Data we collect
• How we use your data
• Who we share your data with
• How we store your data
• Your rights

General information

Betway is managed by Betway Limited (hereinafter referred to as Betway). Betway is committed to protecting and respecting your privacy and ensuring your security when you use our Services. This Privacy Policy is to help you understand what we do with your data and how we protect and process it.

We are part of the Super Group (“Group”), which is listed on the New York Stock Exchange (NYSE: SGHC).

Contact us

Betway Limited is a data controller based in Malta. Our registered address is: 9 Empire Stadium Street, Gzira, GZR 1300, Malta.

If you have any questions regarding your personal data please contact our Data Protection Officer at [email protected]. If you want to submit a request, please refer to the ‘Your Rights’ section below.

Data we collect

During the registration process and when you subsequently use your Betway account, you are requested to submit specific personal data including but not limited to:

• your first and last name,
• date of birth,
• credit card or other payment data,
• home or another physical address,
• e-mail address,
• phone/mobile number,
• other contact data,
• your unique user name and password combination for your account.

Once you have created an account and have become a Betway customer, additional information is processed on an on-going basis. Betway may also collect:

• a record of all internet communications and details of your visits to our Websites;
• technical information relating to how you use our products, such as the type of device you are using and the browser you are using to access our Websites;
• payment information and details of transactions you carry out through the site, including your payment, withdrawals and wagers;
• communications with us or our employees, for examples, calls, emails, and messages sent through the live chat service;
• information regarding your location, including IP address and traffic information;
• any additional information you submit through the website for example on forums, chat rooms, comment sections or in response to quizzes and questionnaires;
• pages that you visited including what you have clicked on. Please see the Cookie Policy below for more information;.
• Sometimes we may also request photo ID, proof of address, and source of funds;
• Occasionally we may also access your public records (eg.: news articles, social media, forums, official records such as the electoral roll).

To protect both you and us, we use Services provided by third parties to help us decide whether to accept transactions from you by assessing your method of payment, and the devices you use to visit our Websites. These third-party services check whether the device or method of payment has been identified with fraudulent or abusive transactions in the past, such as reported instances of identity theft, promotion abuse or credit card fraud.

How we use your personal data

We use your personal data to try and provide you with the ultimate Betway experience whilst ensuring we meet regulatory requirements, legal obligations and business related requirements. We process your personal data for the purposes of:

• Creating your account and providing you with gambling services;

We use your personal data such as your name, DOB and email address to help set up your account and, if necessary, to contact you (according to your preferences) via your registered contact information in connection with the management and operation of your account.

We also use your personal data such as your device type, location and browser preferences to manage your account. We want to ensure that you can see the best version of Betway on your device and are authorised to use Betway in your current location. We do this based on our legal obligations and legitimate interests to provide you services.

• Ensuring our Websites function correctly and identifying any technical issues;

As we want to give our customers the ultimate Betway experience, we may also use your personal data that we collect using cookies and other similar technologies (“cookies”) to protect our Website, offer you a personalised experience with us, tailor our marketing services and improve our Website and the services you request through login, including banking. We collect cookie information when you browse our website.  When we collect this information, we either do so with your consent or because it is in our legitimate commercial interests to process the information to ensure the Services operate effectively. For more information about the cookies we use and how to manage your cookie preferences please see our Cookie Policy.

• Ensuring you gamble responsibly;

Betway is committed to ensuring that you gamble responsibly. So, to abide by legal obligations we will process your data to provide you with a safe environment to gamble, as well as to monitor you for potential at-risk behaviour.

We may share some of your personal data, including your first name, last name, DOB and address with a Credit Reference Agency (TransUnion) so that we can carry out an affordability check on you, in certain circumstances. This check may leave a search footprint, but please note that this will not affect your credit score. For any further information about how TransUnion holds and uses your information please click here.

• Identifying and verifying customers;

This includes the identification and verification of individuals under anti-money laundering legislation, ensuring customers are over 18 and to comply with responsible gambling rules and initiatives. To verify your age and the details that you registered your account with, we may disclose such information to approved third parties with many safeguards in place. This is required to meet our legal obligations.

• Legal and regulatory obligations;

We are required to process and retain your personal data including but not limited to your name, account number, date of birth and location to prevent fraudulent activity, to detect and/or investigate crimes, and to ensure responsible gambling. Additionally, we may also process your personal data to meet our internal and external reporting requirements. This is required to meet our legal obligations.

• Marketing;

Dependent on your marketing preferences, we will use your personal data to send you information by the contact methods you authorise us to use about our brands, products, competitions, prizes and offers for the purpose of marketing Betway's Services to you. The information we send to you about bonuses, promotions, surveys, and markets is based on legitimate interests or your provision of consent.

You can choose not to receive marketing/promotional material at any time by managing your marketing preferences via My Account. We also provide you with the opportunity to opt out by reply in every marketing message we send.

If you have opted out of receiving marketing communications from us, we will take all reasonable steps to ensure you no longer receive promotional material about Betway. We may however still send you transactional emails, relating to the maintenance of, and changes to, your account.

Betway may use cookies while you are browsing our website. For more information on how we use cookies, please visit our Cookie Policy.

• Prevention of crime;

Betway has various policies and procedures designed to detect and prevent criminal activity. This includes fraud detection and our Anti-Money Laundering programme. We carry out this processing to comply with our legal obligations.

• Processing your online financial and wagering transactions;

We need to use your personal data such as your account details, payment type(s), deposit method(s) and wager history to allow you to deposit and withdraw, and for our regulatory reporting. This is to comply with our Terms and Conditions and legal obligations.

• Profiling and your preferences;

We use your personal information, such as your betting and gameplay, behaviour, interests, location, age, online identifiers and analytics information to create new personal information about you, that is derived from inferences and predictions that we make about you.  We may use a combination of manual reviews and automated detection systems, supported by machine learning, to carry out this processing.

This information will be used for the following purposes:

(a.) To ensure our Services can be provided in your country location;

(b.) To ensure you gamble safely and responsibly;

(c.) To develop new features, functionality, products and services that are tailored to you; 

(d.) To ensure the technical support you receive is tailored to the device that you use; and

(e.) To ensure the promotions you receive are tailored to your preferences.

We carry out the processing listed above under points (a.) to (b.), to comply with our legal and regulatory obligations. 

With regard to the processing listed under points (c.) to (d.), this is carried out to pursue our legitimate commercial interests, i.e. (i) we have a legitimate interest in ensuring we tailor our Services to reflect your specific needs and interests, so you receive the best customer experience and (ii) we have a legitimate interest in ensuring the technical support you receive is tailored to your specific needs. 

We only carry out the processing listed above under point (e.) with your consent.

• Risk management;

We review customer profile and betting data for the purposes of enforcing our terms and conditions managing our financial liabilities and risk on events and markets. For more information please see section 7 of the General Terms and Conditions. This is both to comply with our legitimate interest and legal obligations.

Who we share your personal data with

Certain trusted third party companies provide services essential to our ability to offer our gambling products to you, for example those that supply the software and games for our Websites, banking and payment services, identity verification, fraud prevention and risk management. We may be required to share some of your information with these companies, some of which may be based outside the European Economic Area (EEA), to be able to offer our Services to you. In these instances, we ensure that the third party has appropriate security and privacy arrangements in place, so that your data is protected.

Betway may also be required to disclose your information to government authorities, such as the police or our regulators, to comply with our legal obligations. Personal information may also be shared with regulators, agencies or relevant sports bodies where there are suspicions of involvement in match-fixing or breach of sports regulations. We will also disclose information as required to enforce our terms of use as stated in the Terms and Conditions.

In the event of the sale of our business, or other business event, which results in us having to transfer your personal data to a third party, you will be notified via email, or notice posted on our website, to explain the identity of the new data controller and your options regarding your personal data.

Our site may contain links to and from the Websites of third party organisations. Please note that these Websites may have their own privacy policies and that we do not accept any responsibility whatsoever for these policies. Please check these policies carefully before you submit any personal data

How we store your personal data

Betway is incorporated in Malta and your data is stored within the European Economic Area (“EEA”) on our servers. But where we work with third parties, the data we collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, customer services, the processing of your payment details and risk/fraud management.

We ensure there are appropriate contractual controls over any third party that helps us process your data, which ensuring that your rights are upheld and your data is secure.

We store your data for as long as you are an active customer with us. Once you are no longer our customer, we will hold your personal data on our systems for as long as is necessary to comply our legal obligations in your jurisdiction, such those imposed by tax, gambling and AML laws.

Your Rights

You are a data subject, your personal data belongs to you, so you have rights over your personal data. Some of these rights only apply in certain circumstances.

Should you wish to exercise your data subject rights, please click here.

These are your fundamental rights:

Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical reporting or document retention obligations.

For any further queries related to your rights, you can submit an email to [email protected].

If you have any concerns about your rights, don’t forget that you always have the right to complain to a data protection regulator. Betway is regulated by the Office of Information and the Data Protection Commissioner (IDPC)

Changes to this policy

We reserve the right to change this Privacy Policy at any time, so please re-visit this page frequently. We will provide notice of substantial changes of this Privacy Policy and will send you a notice or an e-mail regarding such changes. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last updated” date, and your continued use of the Services after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.

Last updated: 20/11/2023.